Gusto Technical Service Program

Create your record with details such as the device under service, complaint subject, appointment date, and the person delivering the service.

Gusto Technical Service Program
Create your service records with details such as the device in question, the complaint, the appointment date, and the person who reported the service. Distribute service tasks by monitoring technicians’ workloads. Create service forms. Easily enter service information online during the service or at the end of the day. Customize and color-code service stages according to your preferences. From the initial service request, track every stage together with relevant departments and technicians. You can print a service form for customers and facilitate device tracking by printing a barcode label including the customer's information and registration number to attach to the device.

Check whether devices are under warranty based on installation dates and maintenance contracts. The fully integrated application with Gusto allows data defined in Gusto to be used within the application without redefinition. Similarly, data defined in the application is automatically transferred to Gusto. It works fully integrated with the Gusto ERP system without any extra data entry.

Technical Service Mobile Application
Technicians using Android smartphones can view assigned service tasks, quickly enter the completed actions into the system, and close the service. Ensure seamless and efficient job tracking between the central office and field technicians.

Detailed Reporting
Easily access all the information and ready-made reports you need, such as:

Order Reports
Customer Current Account Statement
Incoming Transfer Reports
Detailed Sales Report
Interest Calculation Report
Customer Risk Report
Detailed Collection List
Aging Report
Reconciliation Report
Financial Summary Report

You can view your customer risks, identify unpaid balances and due dates, and manage your orders accordingly. With the ability to make collections through the system, you can integrate your company's payment applications to accept credit card payments. Field-entered data is accurately and promptly transferred to the central system, and payment information is instantly reflected in your account activities via the generated receipt.

You can set and monitor targets for your sales team based on customers, products, and product groups, and for your dealers based on product and product group performance. The system also suggests target figures based on previous year’s and month’s sales data.

Central Workforce Management

Monitor all teams and field operations
Manage skills, responsibilities, and tasks
Control working hours, leave, and activities

Future Planning

Personal and collective performance statistics based on past job completion data
Calculation of changing workload parameters
Concrete insights into potential workload for the upcoming period

Analysis and Reporting
Access all sales-related reports including: